Privacy Policy

Last updated on 1st March 2024

DermaQ is committed to protecting the Personal Information of the Users and takes all reasonable precautions for maintaining confidentiality of the User’s Personal Information. Please read this privacy policy carefully. By accessing or using the website, you agree to be bound by the terms described herein and all the terms incorporated by reference. If you do not agree to all of these terms, please do not use the website. This privacy policy (“Privacy Policy”) applies to the use of the domain name http://www.dermaq.in, an internet based portal and a mobile application, owned and operated by Uncue Dermacare Private Limited, a company duly incorporated under the provisions of the Companies Act,1956 (hereinafter, referred to as “Company” or “We” or “Our” or “Us”). The domain name and the mobile application are collectively referred to as “Website”. We take your privacy very seriously. In this privacy notice, we seek to explain to you, in the clearest way possible, what information we collect, how we use it and what rights you have in relation to it. This Privacy Policy governs how we collect, use, share and process your information, that you provide to us through http://www.dermaq.in in the course of providing services. You hereby consent to our collection, use and sharing(with our consultant doctors), disclosure of your information as described in this privacy policy We reserve the right to change, modify, add or delete portions of the terms of this privacy policy, at our sole discretion, at any time. If you do not agree with this privacy policy at any time, do not use any of the services or give us any of your information. If you use the services on behalf of someone else (such as your child) or an entity (such as your employer), you represent that you are authorised by such individual or entity to (i) accept this privacy policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s information as described in this privacy policy. This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events. For the purpose of providing the Services and for other purposes identified in this Privacy Policy, DermaQ will be required to collect and host certain data and information of the Users. We collect, data shared by you DermaQ may collect your Data in several ways from your use of our stores, website or mobile application. For instance: when you register with us to receive our products and/or services; when you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application; when you complete surveys conducted by or for us; when you elect to receive any communications (including promotional offers) from us; from the information gathered by your visit to our stores, website or mobile application; Data that is collected automatically We automatically collect some information when you visit our website or use our mobile application. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address. Our web servers who provide analytics and performance enhancement services may collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. DermaQ uses this information to measure the site usage, improve content and to ensure safety and security, as well as enhance performance of our website or mobile application. Minors Our website and mobile application do not offer products or services for use by minors. If you are under 18, you may use our website or mobile application only with the involvement of a parent or guardian. Refund Policy We do not provide any refund on cancellation of consultation made by user We may shift your preferred consultation slot depending upon the availability of the doctor. The user is notified before making such amendments Full refund is provided to cancellation made by us Do we make updates to this notice? We might update the Policy Page from time to time. Any updates in our policy will be reflected on the page along with the date that the updated policy is applicable onwards. How to contact us regarding this? If you have any queries or questions regarding the Privacy Policy, you can write to us at connect@dermaq.in (10am-6pm, Mon-Fri).